I had a terrible experience during my last vacation.
Upon checking into my vacation rental, I noticed how hot it was inside the unit.
I assumed the owner had left the AC off for economical reasons which I was willing to overlook. Unfortunately, when I went to the thermostat to adjust the temperature, I noticed that the AC was “on,” it just wasn’t running. The indoor temperature was 78 degrees despite being set to 74 degrees. Before unloading all my things, I contacted the rental owner. When he didn’t respond, I texted and left a message about the AC not working. I waited almost an hour before he responded with more questions. Instead of coming to see it himself or fixing the issue, he asked me to contact an HVAC company about it because he was out of town. I couldn’t believe that he was asking me to handle the broken AC myself as if I was running the rental. I was angry at this point and I told him that I would do no such thing. I was a paying guest and it was not my responsibility to fix a broken AC unit. I waited for him to offer me a different rental unit or to compensate me, but he never did. Instead, I told him that I would not be staying in a rental without AC and that I expected a full refund or I’d contact the credit card company. He wasn’t happy about my decision, but I didn’t care. It wasn’t my responsibility to fix the AC.