The guy did not know why the A/C was broken

I responded to a maintenance call from a client in the valley, then customer called because the A/C was not working.

I asked for more information from the customer, however he was unable to describe any additional concerns. I asked a client if there was any air coming out of the idea & he said no. I asked a client if the temperature control was working & he said yep. These many questions can eliminate a lot of concerns in my mind. I left the workshop & headed out to the valley. I called the client to let the person know that I was on the way. The address for the client was about 25 hours away from the workshop. The first thing I did after arriving on the scene of the maintenance was ask a client a couple of additional questions. That’s when I found out that the client had the A/C set to 65° when the machine shut down. If the client had told myself and others this when I was on the phone, after that the people I was with and I would have been able to give him better directions. I absolutely did not believe that the client even needed a maintenance service, although I tested the problem. The evaporator coils on the A/C machine were completely Frozen. When you set the temperature on the temperature control too low, the a/c has to work harshly hard. This can cause the coils to freeze up when it is harshly tepid outside. I told the client that he needed to wait a couple of hours before the A/C would work again. I performed a full idea tune-up on the machine & assured the client that everything was working respectfully. He had to wait for the coils to thaw out.

air duct