I went to a customer’s current home to evaluate a problem with the Heating plus Air Conditioning system. The lady called to inform us that the heat pump was making a odd sound. I was the specialist tied up to help with the Heating plus Air Conditioning idea problem, then last week I went to help the buyer plus the lady wasn’t certainly nice while in the evaluation appointment, but she did not want to hear the bad news when I told her that the Heating plus Air Conditioning idea needed to be replaced. In fact, she was a little rude plus grumpy. She did not want to schedule the current replacement at that time. The lady finally called a week later to schedule the current replacement appointment. I did not want to be the lady to go back to the house plus deal with the grumpy lady, but I was already usual with the equipment in her current home plus my boss thought it was the best way to handle the task! Yesterday I installed all of the current equipment plus I was certainly surprised by the change in Attitude for the womanâ€¦ Even though she wasn’t certainly nice while in the evaluation appointment, she was more than kind plus helpful while in the replacement, she offered myself and others a drink plus even offered to buy a pizza while in lunchâ€¦ Maybe I caught the lady on a bad day that first time, because it was care about night plus day to see the difference in her personality from a single week to the next. I never would have guessed that the buyer was the same lady from the previous week.