I went to a customer’s current home to evaluate a problem with the Heating plus Air Conditioning system. The lady called to inform us that the heat pump was making a odd sound. I was the specialist tied up to help with the Heating plus Air Conditioning idea problem, then last week I went to help the buyer plus the lady wasn’t certainly nice while in the evaluation appointment, but she did not want to hear the bad news when I told her that the Heating plus Air Conditioning idea needed to be replaced. In fact, she was a little rude plus grumpy. She did not want to schedule the current replacement at that time. The lady finally called a week later to schedule the current replacement appointment. I did not want to be the lady to go back to the house plus deal with the grumpy lady, but I was already usual with the equipment in her current home plus my boss thought it was the best way to handle the task! Yesterday I installed all of the current equipment plus I was certainly surprised by the change in Attitude for the woman… Even though she wasn’t certainly nice while in the evaluation appointment, she was more than kind plus helpful while in the replacement, she offered myself and others a drink plus even offered to buy a pizza while in lunch… Maybe I caught the lady on a bad day that first time, because it was care about night plus day to see the difference in her personality from a single week to the next. I never would have guessed that the buyer was the same lady from the previous week.