In fact, she was a little rude & grumpy.
I went to a customer’s beach house to evaluate a problem with the Heating & A/C system. The woman called to inform us that the heat pump was making a different sound. I was the professional busy to help with the Heating & A/C idea problem, however last year I went to help the client & the lady wasn’t honestly nice while the people I was with and I were in the evaluation appointment, she did not want to hear the bad news when I told her that the Heating & A/C idea needed to be updated. In fact, she was a little rude & grumpy. She did not want to schedule the new installation at that time. The woman finally called a month later to schedule the new installation appointment. I did not want to be the person to go back to the beach house & deal with the grumpy lady, although I was already regular with the equipment in her beach house & my boss thought it was the best way to handle the task, however yesterday I installed all of the new equipment & I was honestly surprised by the change in Attitude for the woman; Even though she wasn’t honestly nice while the people I was with and I were in the evaluation appointment, she was more than kind & helpful while the people I was with and I were in the installation, and he provided myself and others a drink & even provided to buy a pizza while the people I was with and I were in dinner, then maybe I caught the lady on a bad day that first time, because it was love night & day to see the difference in her personality from a single month to the next. I never would have guessed that the client was the same person from the previous week.