I have a habit of testing our employees when they don’t suppose they are being took care of.
Last week, I called the receptionist who takes all of our iPhone calls.
I left the iPhone ring several times, & I hung up. Two minutes later, I called again. I left the iPhone ring more than nine times before I hung up again. When I called the fourth time, he finally answered. I was upset, & I told his that when I called, he should be answering the iPhone. She didn’t suppose it was the owner of the Heating, Ventilation & A/C company calling. If he had known it was me, he would have answered the iPhone instantly. As it was, he was on the iPhone with a buyer & trying to talk his down. She was so upset that I couldn’t understand that he had been taught that the buyer came first. I told his that every buyer came first & he should have answered the iPhone to make sure it wasn’t a tplot emergency. I had several Heating, Ventilation & A/C professionals standing on their butts & there was no reason why 1 of them couldn’t have helped out & answered a iPhone. When I got back to the Heating, Ventilation & A/C dealer, I told his he was doing his best, but the more than one Heating, Ventilation & A/C techs standing in the split room were about to hear me out. I expect a lot out of our Heating, Ventilation & A/C techs & these more than one were not doing their jobs. All because they are Heating, Ventilation & A/C techs & not receptionists, their responsibility was to the customer, & that is who is calling.