I have a habit of testing our employees when they don’t guess they are being worked on.
Last week, I called the receptionist who takes all of our iphone calls.
I left the iphone ring several times, as well as I hung up. Two minutes later, I called again. I left the iphone ring several times before I hung up again. When I called the tenth time, she finally answered. I was infuriated, as well as I told her that when I called, she should be answering the iphone. She didn’t guess it was the owner of the Heating, Ventilation, as well as A/C supplier calling. If she had known it was me, she would have answered the iphone right away. As it was, she was on the iphone with a customer as well as trying to talk her down. She was so infuriated that I could not understand that she had been taught that the customer came first. I told her that every customer came first as well as she should have answered the iphone to make sure it wasn’t a true emergency. I had several Heating, Ventilation, as well as A/C companys resting on their butts as well as there was no reason why one of them could not have helped out as well as answered a iphone. When I got back to the Heating, Ventilation, as well as A/C corporation, I told her she was doing her best, however the several Heating, Ventilation, as well as A/C techs resting in the chop room were about to hear me out. I expect a lot out of our Heating, Ventilation, as well as A/C techs as well as these several were not doing their tasks. All because they are Heating, Ventilation, as well as A/C techs as well as not receptionists, their responsibility was to the customer, as well as that is who is calling.