I have a habit of testing my employees when they don’t suppose they are being inspected.
Last week, I called the receptionist who takes all of my phone calls.
I left the phone ring several times, as well as I hung up. Two minutes later, I called again. I left the phone ring ten times before I hung up again. When I called the fourth time, she finally answered. I was upset, as well as I told her that when I called, she should be answering the phone. She didn’t suppose it was the owner of the HVAC company calling. If she had known it was me, she would have answered the phone instantly. As it was, she was on the phone with a customer as well as trying to talk her down. She was so upset that I couldn’t understand that she had been taught that the customer came first. I told her that every customer came first as well as she should have answered the phone to make sure it wasn’t a tplot emergency. I had three HVAC servicemans sitting on their butts as well as there was no reason why one of them couldn’t have helped out as well as answered a phone. When I got back to the HVAC company, I told her she was doing her best, but the 2 HVAC techs sitting in the break room were about to hear myself and others out. I expect a lot out of my HVAC techs as well as these 2 were not doing their tasks. All because they are HVAC techs as well as not receptionists, their responsibility was to the customer, as well as that is who is calling.
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