I see Charlie standing behind his screen door waiting patiently for me to come over. I know this face and I have seen it many times with other clients and especially with Charlie. I know he bought the smart thermostat and he is going to ask me to install it. “Hey Charlie, what do you want to know about smart thermostats?” Charlie said, “Well, I already bought one and I was hoping you can install it for me.” I, in my mind, was very upset that he basically tricked me into coming over to install a smart thermostat for him. Charlie then said, “I tried doing it myself but you were across the street so I figured why not have the HVAC technician take care of my thermostat?” Again thinking to myself, yeah that’s exactly what I wanted to do. I told him I just got back from vacation and really need rest but I’ll take a look and I know it won’t take long to install. It took me nearly 25 minutes to install the new smart thermostat and made sure it was connected to his wifi and cellphone. Charlie was all happy and I can tell he was really appreciative of me coming over. I told Charlie that my brother and I will send a bill over for this still so it wasn’t out of the kindest out of my heart because I still have to make a living. Charlie understood and said he will stop over to our HVAC company in the morning and pay the service fee.